Serving the member well is the key to any successful banquet operation. So often I speak with managers and events planners who's eyes open up wide when they begin to understand how automating all of those manual tasks associated with planning and delivering a banquet lead to elevating the member service. Happy and satisfied members lead to repeat business.

Yesterday afternoon I met with a club whose process is the traditional paper and pencil method. Here is a description of that process (benefits realized from banquet software in next section):