On 10/31/12, Richard Kellems sent the following directive to Mike Higgins:
"I need to know that should anyone from this club call and want something changed that no one on your staff will do so without my explicit approval". Jonas won’t do anything without my okay and I would hope a trainer would not just take a call out of the blue and then help someone change something in the system. Only Richard and Jamie can make changes.
Great news! In today's tech savvy world we have choices. Those choices all happen to be integrated into the Jonas member billing systems so it takes very little effort for your club to provide these really great services to your members. No worries on having to do file export of member charges or billing information. Another bonus is that there is not a interface to either that can stop working at any time.
Which one is right? Should a club do both? Why would we do either?
How smart is automating how members pay their bills? Well.... there is a GREAT benefit to giving members options on how they pay their bills. As competition for your member's dollar and attention has increased, clubs have been loosening up on how they accept payment as a heightened member service. Today we see clubs getting very flexible and creative. Some options include Bank Draft and Credit Cards for either ePayment through a secure, password protected website or a batch processing with records kept at the club.
When I was in college, we had a favorite hang-out called “The Late Night Library”. I have been told that my college town was not the only one to have a similar named establishment. Of course, this was the “in” place to be and quite naturally, it was convenient to tell parents, professors or even your girlfriend you‘re “at the library”.
Sit back, relax... let your club management system atomically send out delinquency emails on the 10th of the month. Or, how about a sales report for this month magically appearing in your inbox every Monday morning? Or, members who dined in your restaurant or played a round of golf last week receive a thank you email and offer to come back later this week.
This is a valuable reprint of Janet Taylor's article in the TTA Update that I think you'll find useful in handling PTO:
Jonas has a great system for keeping control of when and how member account payments are made. This module is called the PreAuthorized Payment (PAP) module.
One of the ways today’s clubs are finding attractive ways to encourage members to join their club is to offer flexible or innovative types of initiation programs much to the exasperation of the club’s accounting department. Never fear – Jonas has a tool that will come to your club’s aide in implementing, tracking, and billing your new members.
Electronic Document Archiving, Cataloging, and Organization
Green business is all the rage these days. Did you know that the average office worker uses 2 reams of paper each month?
* TopTech News reports that this used paper gobbled up 15 to 20 million trees last year.
This past spring and summer we've had so many clubs call us with stories of erroneous checks that have been paid on the club's checking accounts. Some clubs have reported several tens and hundreds of thousands in theft. How can this be prevented?